Customer Service Agent (Entry Level, Part Time)

SOUNDBOKS is an innovative tech company and aspiring lifestyle brand. You may have seen us at a music festival, street party, or your friend’s celebration (think: private events combining festival-grade sound with beat-enhancing lights) where special moments are turned into memories. We create the loudest, most durable, and arguably coolest Bluetooth speakers and audio reactive lights on the market.

At SOUNDBOKS, trust and community go hand in hand. People are encouraged to take ownership of their work while knowing they have the support of the team behind them. Voices are heard, ideas are welcomed, and collaboration is what pushes us forward.

This is more than a job - it’s a community where people care about each other, celebrate together, and share the energy of creating something meaningful. Life at SOUNDBOKS is bold, fast, and full of passion - for the product, for the mission, and for showing up as your true self. With 80 team members, this is a place where you can do your best work and truly belong.

ROLE CUSTOMER SERVICE AGENT (Tier 1, Entry Level)

TEAM CUSTOMER SERVICE

HOURS PART TIME

LOCATION COPENHAGEN, DENMARK

START DATE DECEMBER 1ST 2025 (or sooner)

The Customer Service Team at SOUNDBOKS is in charge of pre- and post-purchase assistance to all our customers. They are right there to answer inquiries, questions, and create a positive customer experience. The team also works closely with other departments within the business, such as Supply Chain and Repair.

As a Tier 1 Customer Service Agent at SOUNDBOKS, you’ll be the first point of contact for our customers, handling a wide range of inquiries and making sure they feel heard, supported and valued. Most solutions are defined and straightforward - and we’ll teach you those - but you’ll also play an important role in spotting patterns, sharing insights and helping us improve how we support our community.

Okay, let’s make things a little more concrete. Here’s what we expect your daily life to look like:

Give customers an outstanding experience

• Handling incoming inquiries via email and chat.

• Troubleshooting and resolving issues with care.

• Escalating the tricky cases when they need extra attention.

• Always approaching customers with empathy and professionalism.

Make sure cases get resolved the right way

• Following our processes and guidelines (we’ll guide you through them).

• Spotting and flagging recurring issues so we can improve.

• Hitting key goals like fast response times, clear resolutions and customer satisfaction.

Team up across the company

• Working closely with your own team and partnering with other departments at SOUNDBOKS, such as Logistics and Supply Chain.

In order to become a success in this role, we believe that your profile should be aligned with the bullets listed below. However, we acknowledge that success can take many forms, so please do apply even if you don’t tick all the boxes.

• You’re a strong communicator (both written and verbal) - you know how to be clear, kind and that allows you to remain professional when dealing with challenging situations.

• You’ve got a customer-centric mindset and are proactive around finding solutions.

• Ideally, you’ve tried a customer-facing role before (might be retail, hospitality, call center or else).

• You’re the one to catch on all the small details when following processes and documenting interactions.

• You know how to manage your time well.

• You’re friends with technology - using a CRM system, ticketing software, chat tools and email should be an ease.

• You may have worked with data entry and reporting previously.

• You’re adaptable and can thrive when approaching diverse inquiries or adjusting processes and tools.

• You like it when you and the team evolves - learning from feedback and providing insights to higher-tier support is something that would come naturally to you.

• You’re a team player - not shy to support others, share best practices and overall collaborate!

• In an ideal world, you’re fluent in at least two languages (one of those being English).

Intrigued? At SOUNDBOKS, we realize that growth is a process and we don’t expect you to go through it alone. We work together in order to work smarter, we inspire each other to be better, and we never forget that every member of the team is responsible for our success.

So, if you’re tired of all of the noise in the job market, we’d love to hear from you. This may be the coolest job you ever have!